Single Session Tickets Terms and Conditions
IMPORTANT UPDATE : In line with the NSW Department of Health instructions, face masks are mandatory to be worn in all indoor spaces and guests will be required to make arrangements to bring their own on their visit to Luna Park Sydney. Face coverings are not mandatory for guests under 12 or in outdoor areas but are encouraged.
A Luna Park Sydney Session ticket is available for purchase, unless ‘SOLD OUT’, at the buyonline.lunaparksydney.com (‘online’). Products purchased from Luna Park Sydney will not be valid if on-sold. Any product purchased from a non-authorised point of sale (WeChat, Facebook, Gumtree etc.) will not be valid for redemption. All guests require a ticket to enter Luna Park Sydney, except guests who are under 2 years of age AND under 85 centimetres in height. (as determined by Luna Park Sydney)
Single Session Ticket Holders are not entitled to a $10 Food and Beverage Voucher or Single Sideshow Game.
CONDITIONS OF PURCHASE
IMPORTANT- Due to COVID-19 restrictions, It is a condition of entry that all guests have not attended a COVID-19 case location at the relevant date/time as indicated on State Government websites ( found here) such as for NSW
ANNUAL PASS
Valid Annual Pass holders are required to book their visit to a specific session at the Luna Park Sydney website, to be able to use their Annual Passes to access a Luna Park Sydney Session ticket. Annual Pass holders will be required to use their member number (found under the barcode on their Annual Pass card) to book their session time, after which they will receive a Luna Park Sydney Session ticket.
Annual Pass session ticket holders are not entitled to a $5 credit Voucher, $10 Food and Beverage Voucher or Single Sideshow Game.
To enter the park, Annual Pass holders will be required to present their Session ticket and their valid Annual Pass card. Guests who have lost, misplaced or forgotten their Annual Pass card on the day of their visit, will be required to have their card reprinted before entering the park, which will incur a $10 reprinting fee.
Annual Pass Holders are entitled to one (1) Session ticket per day. Only the Annual Pass holder will be able to use the Session ticket associated with their Annual Pass to enter the park. Session dates chosen before the Annual Pass expiry date. Session Tickets are non-transferrable.
Guests who hold unredeemed Annual Pass online tickets, are required to have their Annual Pass card created on site at the Luna Park Sydney Membership Desk before booking a Session ticket online. All Annual Pass holders must be present at the time of creation.
Guests who hold unredeemed Black Friday Annual Pass online tickets must have all guests present at one time to redeem Annual Pass cards.
All guests entering Luna Park Sydney must comply with the Session ticket Terms and Conditions, good social distancing from others & Luna Park Sydney Conditions of Entry and the Luna Park Sydney Health Declaration.
Ticket holders will be required to pay the Session ticket entry fee should the Annual Pass associated with the Session ticket not be valid.
Annual Pass Session tickets presented by anyone other than the Annual Pass holder, may result in the Annual Pass being cancelled.
Annual Pass Birthday month ‘Friend for Free’ entitlements are not valid while the Park is operating at reduced capacity.
MULTI VISIT PASS
Valid Multi Visit Pass Holders are required to book their visits to a specific session at the Luna Park Sydney website, to be able to use their Multi Visit Pass card to access a Luna Park Sydney Session ticket. Multi Visit Pass holders will be required to use their member number (found under the barcode on their Multi Visit Pass card) to book their session time, after which they will receive a Luna Park Sydney Session ticket. To enter the park, Multi Visit Pass holders will be required to present their Session ticket and their valid Multi Visit Pass card. Guests who have lost, misplaced or forgotten their Multi Pass card on the day of their visit, will be required to have their card reprinted before entering the park, which will incur a $10 reprinting fee.
Multi Visit Pass holders are entitled to use one of their remaining visits on their Multi Visit Pass card per day. Only the Multi Visit Pass holder will be able to use the Session ticket associated with their Multi Visit Pass to enter the park.
Session tickets are non-transferrable. By using a Multi Visit Pass to book a Session ticket, this will redeem one visit on the pass, regardless of whether the Single Session ticket is then used.
Guest who hold unredeemed Multi Visit Pass online tickets, are required to have their Multi Visit Pass card created on site at the Luna Park Sydney Membership Desk before booking a Session ticket online. All Multi Visit Pass holders must be present at the time of creation.
All guests entering Luna Park Sydney must comply with the Session ticket Terms and Conditions, good social distancing from others & Luna Park Sydney Conditions of Entry and the Luna Park Sydney Health Declaration.
Ticket holders will be required to pay the Session ticket entry fee should the Multi Visit Pass associated with the Session ticket not be valid.
Multi Visit Pass Session tickets presented by anyone other than the Multi Visit Pass holder, may result in the Multi Visit Pass being cancelled.
PRE-EXISTING ONLINE TICKETS
Guests who hold unredeemed pre-existing online Unlimited Rides Passes are required to book their visit to a specific session on the Luna Park Sydney Buy Tickets Page. Pre Existing Unlimited Rides Pass holders are required to use their online ticket barcode number (15-digit number found under the barcode on the online ticket) to book their session time, after which they will receive a Luna Park Sydney Session ticket.
To enter the park, online Unlimited Rides Pass holders will be required to present both tickets at entry (both their Session ticket and their valid online Unlimited Rides Pass ticket.) By using an Unlimited Rides Pass to book a Session ticket, this will redeem the Unlimited Rides Pass, regardless of whether the Session ticket is then redeemed. Any additional Pre Existing Online Ticket entitlements will be dispensed at entry.
Black Friday Family Deal online ticket are now all expired and no longer valid for redemption.
All guests entering Luna Park Sydney must comply with the Session ticket Terms and Conditions, good social distancing from others & Luna Park Sydney Conditions of Entry and the Luna Park Sydney Health Declaration.
Ticket holders will be required to pay the Session ticket entry fee should the online Unlimited Rides Pass associated with the Session ticket not be valid.
If guests choose to redeem their pre-purchased Unlimited Rides Passes for a Luna Park Sydney Session ticket, they will not receive the Session tickets vouchers and forfeit any difference in additional credit from the Session ticket price to the Unlimited Rides Pass price.
Rezdy, VIE, Captain Cook, Tourism 4 Rides, Luna Magic Pass Complimentary/ Vouchered Unlimited Rides Passes and other third-party tickets not mentioned above are not currently valid for Session tickets.
COMPANION CARDS
The NSW Companion Card program is valid for Session tickets. NSW Companion card holders are required to call the Box Office during hours of operation on 02 90337600 to secure both their session ticket and their Companion Card Ticket. Please have your Companion Card present when you book over the phone. Companion Card holders and their carers must enter the park together. The NSW Companion card must be presented upon entry for the carer to be granted access to the park without paying the Session ticket entry fee.
BROOKFIELD STAFF DISCOUNT VOUCHERS
Brookfield Employees that hold who hold unredeemed Brookfield Employee Discount Vouchers tickets are required to book their visit to a specific session at Luna Park Sydney website, to be able to use their Voucher Barcode to access a Brookfield Session ticket. Brookfield voucher holders are required to use their Brookfield Voucher barcode number (15-digit number found on the right of the online ticket) to book their session time, after which they will receive a Brookfield Discounted Single Session ticket for $25 (plus credit card surcharge). To enter the park, both the Ticket and Discount Voucher must be presented at entry (Session ticket and valid Brookfield Staff Discount Voucher)
Ticket holders will be required to pay the Session ticket entry fee should the associated Brookfield Staff Discount Voucher with the Session ticket not be valid or presented at entry.
COCA-COLA UNLIMITED RIDES PASS VOUCHERS
Coca-Cola employees that hold who hold unredeemed Coca-Cola Unlimited Rides Pass Vouchers are required to book their visit to a specific session at Luna Park Sydney website, to be able to use their Voucher Barcode to access a Pre Existing Unlimited Rides Pass Session ticket. Coca-Cola Unlimited Rides Pass Voucher holders are required to use their Voucher barcode number (15-digit number found on the right of the online ticket) to book their session time, after which they will receive a Pre Existing Single Session ticket To enter the park, both the Ticket and Discount Voucher must be presented at entry (Session ticket and valid Coca-Cola Unlimited Rides Pass Voucher)
Ticket holders will be required to pay the Session ticket entry fee should the associated Voucher with the Session ticket not be valid or presented at entry.
NAB STAFF CLUB VOUCHERS
NAB Employees that hold who hold unredeemed NAB Staff Club Vouchers are required to book their visit to a specific session at Luna Park Sydney website, to be able to use their Voucher Barcode to access a NAB Staff Club Session ticket. NAB Staff Club Voucher holders are required to use their Voucher barcode number (15-digit number found on the right of the online ticket) to book their session time, after which they will receive a NAB Staff Club Single Session ticket (Each barcode must be processed singularly) .To enter the park, both the Ticket and Voucher must be presented at entry (Session ticket and valid NAB Staff Club Voucher)
Ticket holders will be required to pay the Session ticket entry fee should the associated NAB Staff Club Voucher with the Session ticket not be valid or presented at entry.
TICKET MATES (EXPERIENCE OZ & NRMA ) TICKETS
Guests who hold unredeemed pre-purchased online Ticket Mates Ticket (Experience Oz & NRMA) are required to book their visit to a specific session at Luna Park Sydney website, to be able to use their online Ticket Mates ticket to access a Luna Park Sydney Session ticket. Online Ticket Mates ticket holders are required to use their Ticket Mates barcode number (15-digit number found on the right of the online ticket) to book their session time, after which they will receive a Luna Park Sydney Session ticket. To enter the park, both tickets must be presented at entry (Session ticket and valid online Ticket Mates ticket.) Ticket holders will be required to pay the Session ticket entry fee should the associated Ticket Mates (Experience Oz & NRMA) ticket with the Session ticket not be valid or presented at entry.
NEAT IDEAS TICKETS
Guests who hold unredeemed pre-purchased online Neat Ideas Tickets are required to book their visit to a specific session at Luna Park Sydney website, to be able to use their online Neat Ideas ticket to access a Luna Park Sydney Session ticket. Online Neat Ideas ticket holders are required to use their Neat Ideas ticket barcode number (15-digit number found on the right of the online ticket) to book their session time, after which they will receive a Luna Park Sydney Session ticket. To enter the park, both tickets must be presented at entry (Session ticket and valid online Neat Ideas ticket.) Ticket holders will be required to pay the Session ticket entry fee should the associated Neat Ideas ticket with the Session ticket not be valid or presented at entry.
GROUPON TICKETS
Groupon Tickets expired on 20 December 2020 and cvannopt be used after this time.
Ticket holders will be required to pay the Session ticket entry fee should the online Groupon ticket associated with the Session ticket not be valid. Groupon Tickets will not be accepted for redemption or for session dates after 20 December 2020
If guests choose to redeem their pre-purchased Groupon ticket for a Luna Park Sydney Session ticket, they will not receive the Session tickets vouchers and forfeit any difference in additional credit from the Session ticket price to the Groupon ticket price.
Use of any ride or amusement is restricted for Guests with certain physical and/or medical conditions. Please check the signage at the entrance to each ride for applicable restrictions.
For further information please refer to the LPS Accessibility Guide.
GIFT CARDS
Guests who hold valid $50 or $100 Luna Park Sydney Gift Cards are required to call the Box Office during hours of operation on 02 90337600 to make their purchase . Partial payment of Gift Cards and other payment methods will not be accepted for Session ticket purchases. The value of the Gift Card must cover the entire cost of the Session ticket.
All guests entering Luna Park Sydney must comply with the Session ticket Terms and Conditions, good social distancing from others & Luna Park Sydney Conditions of Entry and the Luna Park Sydney Health Declaration.
DISCLAIMER
Voluntary participation and recreational nature of activity
Risk Warning pursuant to section 5M of the Civil Liability Act
Waiver
General waiver
Waiver in relation to recreational services to which the Australian Consumer Law applies
Release and Indemnity
COMMUNICATION
CONDITIONS OF ENTRY